1. Do you sell Wholesale?
We buy at the wholesale price for volume purchases,
and sell at the individual item wholesale price.
these pictures life size?
Probably not. The size and resolution of your monitor
determine the size of the images you see. No web site can guarantee that the
images will be life size on every machine. That's why we give the measurements
of the jewelry next to it's picture.
3. How much is....?
In an attempt to avoid confusion, we post our
lowest prices clearly on each page. Compare them to a jewelry store near
you, and you'll find that they're less than half of what a jewelry store's regular prices are. We do
not negotiate prices. It would be unfair to our other customers.
4. Why don't you have an 800 number?
To begin with, 99% of our customers are online to begin with.
For them, ordering directly over the internet is a lot more convenient.
Aside from which, customers who use the order pages are presented with the
option to review all of Atlantic Direct's policies before placing an order.
Finally, not having a toll free number means we don't need 24 hour a day,
seven day a week, staff to answer that phone. The saving to us, is passed
along to our customers in the form of lower prices.
5. Do you offer free
There's no such thing. Somebody's paying the
shipper, they won't work free. Either the business owners are paying out of
their own pocket (yeah, right!), or they've just raised their prices enough
to pay the shipping. Worse,
since some customers will abuse this "free shipping", the prices
will be raised enough to cover these additional losses too. That means you
actually pay more than you would otherwise.
We collect only enough from each customer to cover
the cost of shipping their own merchandise. No more, no less.
6. What are your shipping
and handling charges?
Our shipping rates are as follows: For
orders of up to $99.99, the shipping rate would be $11.00. From $100.00 to
an additional dollar would be added to the shipping charge, to cover the
additional insurance. From $200.00 to $299.99, two dollars would be added, and so
Example: If your merchandise
total is $525.99, the shipping charge would be $11.00 + $5.00 = $16.00.
The following services
are included in the shipping charge:
Signature Confirmation (Tracking)
Handling: A 10% processing fee
has already been included in all of our prices. There will be no additional charges. Just the merchandise total, plus shipping.
7. When will my order
Many orders ship within 24 hours, but there are exceptions.
Gold chains, for example, take longer, because each chain we sell is
finished and polished to your order, just before shipping. This extra step
takes extra time, but is well worthwhile. Please allow one week for delivery on all items.
More than 90% of our orders (including
gold chains), ship
within two business days, .
Our standard shipping method is by USPS 2 Day Priority Mail.
8. Would I receive my order
on the next day if I requested Express Shipping?
Not a chance. Express shipping only reduces
the shipping time (usually from two days to one). Processing the order,
getting it ready to ship, takes just as long.
9. I work. Can I have my
order delivered to my work address?
Sure. If you're paying
by credit card, you'll have to call their customer service number
and set up the alternate delivery address ahead of time, but it's
not a problem. You'll find a link to instructions on how to do it
right on the order form.
If you pay by postal
money order, you can specify any delivery address you'd like.
10. Can I return my purchase
if I'm not satisfied?
Absolutely. As long as our tags have not
been removed, and the jewelry is in new, undamaged, unaltered condition, you have a full
15 days to change your mind. Bear in mind, however, that shipping and
handling charges are not refundable, unless the return is the result of an
error on our part.
11. Can I have an item engraved?
No. For obvious reasons, we cannot accept returns
on engraved items. For this reason, we do not offer this service. We feel it is far better
for you to have the opportunity to examine your purchase before making it non-returnable.
I have an item custom sized?
The answer to this question is the same as
the preceding one. Once altered, no item of jewelry can be returned, so it is far better
to actually see it first, and have alterations made locally.
13. I live in Botsuavia. Can I order from Atlantic Direct?
Not even if there were such a place. At this time, Atlantic
Direct is limited to doing business within the U.S.A. When the credit card companies can
guarantee payment on international orders, we will be only too happy to obtain the
necessary export permits, Etc.
14. What's the price of gold today?
Look on our
Directory page. There are banners in the middle of the page with both the
London gold fix, and the New York gold prices.
15. How do I order by mail?
Visit our orders page, where our various ordering options
are explained, and click on Order Offline. The offline order page can be
using your browser's print feature, and then can be filled out and either mailed or faxed
to us. Payment options include postal money orders, certified check, Visa, MasterCard and
American Express cards. We cannot accept cash as payment, and we no longer accept personal
16. Do you
have a warranty?
We service what we sell. should
anything we sell ever require repair, due to a defect in materials or
workmanship, we will repair the item in our own repair facility, at no
charge to the customer.
The item must be sent to us with the
return postage prepaid, and prior return authorization is required.
Write to us at our mailing address, or send an
E-mail by clicking on any of our
This warranty specifically excludes
damage due to abuse, or to clasps.
17. Why are
clasps excluded from the warranty?
We inspect and test the clasp before
we ship any item of jewelry, and we know that it was working properly
when the item left us.
Lobster claw clasps in particular,
are easily broken. Opening the clasp fully, and then allowing it to
snap shut suddenly, will result in the spring hopping out of its
groove. It might happen on the first occasion, or on the thousandth,
but it will eventually happen. If the clasp is not allowed to
snap shut, it will last for years.
Box Concave Cuban
Concave Mariner Curb link
Rope Wheat W_Curb_Chains Milano Rope Figaro
White Pave Franco Figarope
Oct_Snakes Cuban_Pave Miami_Cuban Fancy Mariner Heart Chains Tiger Eye
Square Franco Classic_Rope
Lg_ID's Med_ID's Sm_ID's
Women's Gold Bracelets
Ladies_Fancies More_Fancies 14k_Couture Two Tone Bracelets Hugs N' Kisses Woven Sealife
San_Marco Critter_Bangle Snaffle_Bits Tri_Color
Men's 14k Gold Bracelets
Handmade I HML226
HML110 HML121 HML109 HML238
W. Diamonds Women's_Rings_ I Women's_Rings_ II Men's 14k Rings
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information on ordering, returns, shipping, Etc.
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Order online, by
mail, or by fax.
Company profile and policies.
Frequently answered questions.
Terms, conditions, caveats and other fine print.